Shipping & Returns
Orders placed for in-stock items will usually ship within 2-3 business days (sometimes much sooner), depending on weekends, holidays, seasonal times, product availability, etc. We ship orders Monday through Friday, excluding holidays.
Once we receive the order and begin processing it, the status will be marked "Approved". This status means that the order has been accepted, your card has been charged and the order has been picked and boxed. Once the order has left our facility and is on the truck, the order status will be marked "Shipped". You will also receive a tracking number which you can view through "My Account".
Your final shipping amount will be displayed before you place your order.
We do not charge a handling fee.
We only ship to addresses in the USA, APO/FPO addresses, and Puerto Rico. No International shipments, no exceptions.
If you purchased from us at a trade show or gun show and would like to return, please call. 1-888-381-7872
All clearance sales are final. No returns on these items.
For online sales:
Our return policy is pretty straight-forward, but important, so please read carefully.
If you choose to return a product, you must first submit an online RMA form. You do not need to call us for the RMA # and we do not send you an RMA #. The RMA # is your Order Number which you can find on top of the order receipt/invoice we include with your order. You can also obtain your order number from your receipt within My Account. This number is also on the order receipt email confirmation we sent you when you placed your order. Once you submit the online RMA Form, we will have your RMA request on file to match your return with. You also need to write the RMA/Order # clearly and plainly visible on the outside of the box being returned. This is essential if you want your return processed. If there is no RMA/Order # on the outside of the box, the return will not be accepted. Gum Creek Customs assumes no liability for items unless there is a valid RMA/Order # on the outside of the package when it is delivered. Click here to submit a RMA Form.
We will gladly credit via gift certificate, exchange or refund your money minus shipping fees. All returns MUST be in original unused condition and with the packaging that came with the product. If the product is in used condition, altered or damaged, then the return will not be accepted.
We DO NOT charge any restocking fees. We're not going to nickle and dime you for a return.
Shipping Charges are not refundable, so please don't expect us to send it back and forth so you can try out the product. Yes, people actually do this.
Product prices in our online store-front do not include shipping or tax (if applicable). Prices are subject to change without notice.
You have a full 30 days from date of purchase to return your product. After 30 days, it's yours.