Shipping & Returns

 

Shipping

Orders placed for in-stock items will usually ship within 2-3 business days (sometimes much sooner), depending on weekends, holidays, seasonal times, product availability, etc. We ship orders Monday through Friday, excluding holidays.

Once we receive the order and begin processing it, the status will be marked "Approved". This status means that the order has been accepted, your card has been charged and the order has been picked and boxed. Once the order has left our facility and is on the truck, the order status will be marked "Shipped". You will also receive a tracking number which you can view through "My Account".

Your final shipping amount will be displayed before you place your order.

We do not charge a handling fee.

We only ship to addresses in the USA, APO/FPO addresses, and Puerto Rico. No International shipments, no exceptions.

 


Returns

If you made your purchase at a trade show or gun show and would like to return, please contact the vendor/store in which you made your purchase.

As of 10/16/2022 all sales from gumcreekcustoms.com (Gum Creek Customs) are final. No returns or refunds will be issued for items purchased on or after this date. Gum Creek will only accept returns for refunds on purchases prior to 10/16/2022 until 10/28/2022  and only if the item is defective due to a manufacturer error or product integrity issue.

If your purchase date is prior 10/16/2022 and need to return a defective product, you must first submit an online RMA form. This RMA form must be submitted before 10/28/2022 or the return will not be accepted. You do not need to call us for the RMA # and we do not send you an RMA #. The RMA # is your Order Number which you can find on top of the order receipt/invoice we include with your order. You can also obtain your order number from your receipt within My Account. This number is also on the order receipt email confirmation we sent you when you placed your order. Once you submit the online RMA Form, we will have your RMA request on file to match your return with. You also need to write the RMA/Order # clearly and plainly visible on the outside of the box being returned. This is essential if you want your return processed. If there is no RMA/Order # on the outside of the box, the return will not be accepted. Gum Creek Customs assumes no liability for items unless there is a valid RMA/Order # on the outside of the package when it is delivered. Click here to submit a RMA Form.

Once we receive the package and process the return you will receive a refund for the purchase amount credited back to your original payment method.

If the product is altered or damaged, then the return will not be accepted.

Shipping Charges are not refundable.